Frequently Asked Questions

Frequently Asked Questions For

General

Our team of skilled language experts delivers all the translation, interpretation, and localization services that ATA Translation Agency offers. We employ translators who are certified to work in more than 300 languages and virtually all sectors and industries.

We are readily available 24/7 from anywhere in the world. We offer services in more than 300 languages, so don’t hesitate to use your native language when contacting us.

You can submit your documents in all file formats, including DOC, PSD, PDF, and HTML as long as the content of the documents is readable. You can deliver your documents to us in person or by e-mail, fax, WhatsApp, Skype, mail, and countless other methods.

A notarization is a document signed by a notary that verifies the identity of the individual who translated the document. An apostille is similar to a notarization, but it is for documents that will be used in a foreign country that is a member of an international agreement called the Hague Convention.

A legalization is another type of document verification that, like an apostille, is used internationally but for countries that are not members of an international agreement called the Hague Convention. The process of obtaining a legalization is similar to that of an apostille, but may require additional verification procedures with the diplomatic missions based on the laws of any relevant countries.

The length of the project depends on a variety of factors, such as terminology and jargon, length of content, and linguistic and dialectal characteristics. We try to complete your project in the shortest amount of time by working in teams to tackle difficult jobs. Call our customer service representatives anytime you want to check on the status of your project.

We retain copies of files in our cloud system so that we can send you additional copies of translated files without charging an additional fee. However, we follow strict guidelines of confidentiality to protect all our clients and their privacy. Read more about our privacy policy here.

We accept payments via bank transfer, PayPal, credit card, and a variety of other payment methods in many currencies, though we prefer to work with the U.S. dollar (USD). For information about our refund policy, visit our refund page. To view current campaigns, discounts, and sales offers, you can visit our campaigns page or contact our customer service representatives for more information.

We create different price quotes for every project depending on three main factors: language, terminology, and delivery time. We provide quick and free price evaluations for any of your projects, so send us your documents in whatever format you like.

You can join the ATA Translation Agency family by reading about available positions on our careers page. If we think you’d be a good fit at our company, we’ll reach out to you to learn more about your work experience and skills.

Payment

payment

We accept payments via bank transfer, PayPal, credit card, and a variety of other payment methods.

You can join the ATA Translation Agency family by reading about available positions on our careers page. If we think you’d be a good fit at our company, we’ll reach out to you to learn more about your work experience and skills.

We recommend that you visit our campaigns page to view current discounts and offers. You can also contact our customer service representatives to get more information about our campaigns, discounts, and sales offers.

We create different price quotes for every project depending on three main factors: language, terminology, and delivery time.

We accept many currencies for payments but prefer the U.S. dollar (USD).

For more information about our refund policy, visit our refund page. We strictly follow the policies mentioned on the refund policy page.